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In Australia, goods are sold on a supply only basis, with extensive technical specification support and the highest level of shop drawing assistance. We offer an optional installation service via our Installation Partners in each state.
With over 30 years’ experience in the fit-out industry, our dedicated team of Project Managers and Site Managers understand how to consistently deliver exceptional customer service and the highest quality installations, on-time and within budget.
Internationally, what makes Optima so unique is the fact that we offer a truly personalised service with a global reach, allowing us to stay true to our values whilst proudly working with all members of the local and international design communities. We go above and beyond, offering advice on integrating other building elements into the Optima system, and ways to customize Optima’s products to meet each client’s unique requirements.
We are extremely proud that many of our projects have won prestigious industry Awards for quality, which stands testament to our commitment to delivering industry-leading installations.
We pride ourselves on our meticulous planning, effective project scheduling, and proactive approach to site issues. Design workshops are held on all projects to clarify the exact project requirements. We co-ordinate closely with all parties including the architect, contractor and relevant sub-contractors, to ensure that any design clashes are resolved before commencement on site.
The way that we operate and manage our projects to provide exceptional product quality and service is defined within our Business Management System (BMS).
Our BMS is simply a framework within which we work, which is then tailored to suit each of our client’s individual needs. This process ensures that every project is managed in the most effective, proactive and specifically tailored way possible.
Procedures outlined in this BMS describe a typical project lifecycle at Optima; from receipt of initial enquiry right through to project handover. Our BMS works to outline design, procurement, health and safety and quality management tasks, including the processes of internal audit and other mechanisms for quality and business improvement.
All of our Project Managers, Site Managers and installers undergo a detailed training programme which is updated yearly and is formally approved by the CITB. Additionally, our team of Site Managers and Project Managers hold SMSTS certificates and our Site Managers are first aid and PASMA trained.
Additionally, all site team members are required to regularly attend a number of refresher courses across a range of subjects, including glass handling, environmental awareness and working at height, to ensure their knowledge is kept up to date.
All site Health and Safety matters are overseen by our directly employed HSQE Manager. Each of our projects is regularly audited to ensure compliance with our procedures across not only health and safety but also Quality and Environmental aspects.
Our Project Managers have a thorough knowledge and understanding of the construction process and are committed to delivering projects on time, within budget, to the highest quality.
Progress is monitored throughout the duration of a project and regular team meetings take place on site to ensure that changes are effectively managed and the programme of works is adhered to.
Communication is the key to a successful project outcome. We listen carefully and work in a collaborative manner, openly and honestly communicating with the professional team about design, cost and programme matters.
Our products are manufactured in our Asia Pacific factory and lead-in times are therefore short. We are not affected by a summer shut-down as some European manufacturers are, and we implement rigorous quality checking procedures at every stage of the manufacturing process. We are both ISO9001:2008 and ISO14001:2004 accredited.
We aim to use local suppliers wherever possible, minimising detrimental impacts of transport on the environment. The use of locally sourced materials supports the principals of our Environmental Policy. We regularly undertake management systems audits and technical audits of all major suppliers.
At Optima, we constantly strive to improve. We review all aspects of a project upon completion, from the design, cost, programme and delivery, taking on board feedback from our clients and implementing changes that will allow us to offer an even better service on our next project.